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terms and conditions

General Promotion Terms and Conditions

  • Unless stated, a promotion cannot be combined with any other promotion offered at King Jack Casino.
  • Unless otherwise stated, the wagering requirement for Bonuses credited up front or ‘pre-wager’ bonuses is 25 times the deposit and bonus amount. Deposit amount can be withdrawn at any time; however, bonus and bonus wins will be forfeited.
  • Only players with Active accounts are eligible for promotional offers and prizes. If a player’s account is Suspended or Closed during the promo period, for any reason, their promo entry will be forfeited.
  • Real funds (deposit or winnings generated from playing with real funds) will be used first on your account. Once you have no real money remaining on your balance, your bonus will become playable and wagering requirements will need to be met prior to requesting a withdrawal. You are also able to place bets which consists of both real and bonus money, wins as a result from such a bet will be paid out proportionally in real and bonus money.
  • All bonuses will become playable once there is no real money remaining and they can only be played on slots that do not have a progressive jackpot.
  • Unless otherwise stated, only Bonus Winnings can be converted to withdrawable funds. Upon completion of the required wagering conditions, the initial bonus amount will be deducted from your balance and remainder of winnings up to a maximum of £500 if you are a Bronze, Silver or Gold level player and £3,000 if you are a Ruby, Emerald or Elite Diamond level player will be transferred to your real balance. In the event of excess winnings being credited following completion of the wagering requirements, we reserve the right to remove these credits.
  • Unless otherwise stated the maximum Cashback (Real or Bonus) that will be awarded is £300.
  • The maximum amount that can be converted from any Bonus or Bonus winnings unless specifically otherwise stated, is £500 for Bronze/Silver/Gold level players and £3,000 for Ruby/Emerald/Elite Diamond level players. This applies to funds that have been generated wholly or partly by the winnings from a playable bonus balance.
  • Unless otherwise stated, all unused Bonuses and Free Spins expire seven days after being credited. Any unused Free Spins will be immediately forfeited upon withdrawal request.
  • Upon requesting a withdrawal any active bonuses or free spins will be forfeited. This includes but is not limited to active Bonuses, Free spins, Free Spins Wheels and Prize Wheel spins.
  • Unless otherwise stated, un-funded accounts may win a maximum of £25 from bonuses or loyalty points. Any funds in excess of this amount at the point an account becomes funded will be void.
  • Unless otherwise stated, Bonuses cannot be played on games listed here.
  • Unless otherwise stated, Bonuses cannot be used on, contribute to, or win any progressive jackpot. In the unlikely event of this happening all bets/wins will be voided.
  • Wagering Contributions: Unless otherwise stated, contributions to meet wagering requirements for bonuses apply as follows:
    • Wagers in bonus funds on Slots/Arcade/Scratch Card games count 100% towards wagering requirements, i.e. for every £1 you wager on slots or arcade games, £1 goes towards wagering requirements being met.
    • Wagers in bonus funds on Table/Card and Live Casino games count 20% towards wagering requirements, i.e. for every £1 you wager on table/Card or Live casino games, £0.20 goes towards wagering requirements being met.
    • Slot bets on the ‘Gamble’ feature do not count towards Bonus wagering requirements.
  • Free Bets are playable amounts that can have a 1x to 30x wagering requirements and the maximum that can be converted to Real Funds from winnings derived from Free Bets is 10x the Free Bet Value.
  • Free Spins do not contribute towards the progressive jackpot totals.
  • Progressive Jackpots can be played and won across a number of slots where a % of the player’s wager contributes to either a single or group of jackpots.
  • Should player attempt to cancel a Bonus while having a pending wager from the bonus prior to meeting the wagering requirements, the bonus and wins will be voided upon verification.
  • Only players with Active accounts are eligible for promotional offers and prizes. If a player’s account is Suspended or Closed during the promo period, for any reason, their promo entry will be forfeited.
  • We reserve the right to add or remove games that contribute to a specific jackpot pool. When a game is discontinued the same jackpot can be won via the other slots that contribute to the same pot. This ensures that players who previously contribute to a specific jackpot through their wagers continue to have a chance to win any of the jackpots they contributed towards.
  • Progressive Jackpots cannot be won using Free Spins. In the unlikely event of this happening the win will be voided.
  • Unless otherwise stated, Free Spins are only applicable on the following Exclusive Slot games - although please be aware not all games will be available on every device - Amazing Heroes Slot, Bubble Time, Cash Blizzard, Cash Diner, Cash Scoop, Cute and Cuddly, Cutie Fruits, Easter Coop, Enchanted Garden, Galaxy of Riches Slot, Go Go Gorilla, Groovy Revolution, Jazz Cat, Jungle Fever Slot, Lady Lucky Deluxe, Lucky Leprechaun Slot, Mermaids Treasure, Mighty Zeus, Mustang Millions, Paris Chic Slot, Pizza Delivery, Rainbow Phoenix Slot, Riches of Wonderland, Santa's Stash, Secrets of the Pharaohs, Spin 4 Cash, The 3 Panditos, The Lost Slot of Riches, Thunder Cat, Treasures of Persia, Reef life, African Safari, Genie Fortune, Gladiator Gold, Winbledon, Pyramid of Cash - Progressive, Black Beards Booty - Progressive, Wild Lion and Wired Birds. Free Spins do not contribute towards the progressive jackpot totals.
  • Unless otherwise stated, the maximum winnings achievable from any Free Spins is £5. If you reach that £5 threshold, the remainder of your Free Spins will be removed. All Free Spins Winnings will be added to your Bonus Balance and have a wagering requirement of 25x the value of your winnings on all games except Progressive jackpot games and Roulette. Once the wagering requirement has been completed, only amounts above your original Free Spins Winnings value will be converted to cash up to the value of £5 after your account has been funded and any excess amount will be voided.
  • The maximum withdrawable amount from any converted wins from Free Spins is £5.
  • VIP players are eligible for the following preferential terms on prize packages: VIP free spins: players can use their winnings on EXCLUSIVE slots, max. win £50, valid 24 hours.
  • Daily and Weekly Cashback bonuses must be claimed using the ‘Claim Now’ button which will expire at midnight (for Daily Cashback) or 7 days (for Weekly cashback) after the Cashback Bonus has been accrued
  • Unless otherwise stated, all unused Bonuses and Free Spins expire seven (7) days after being credited.
  • VIP Spins do not have any wagering associated with them and can be used on any non-progressive, exclusive slots only. Max withdrawal from VIP Spins for Ruby players is £100. Max withdrawal from VIP Spins for Emerald & Elite players is £250.
  • Wagering on restricted games prior to the fulfilment of the wagering requirements may result in winnings/game play declared Null & Void.
  • The maximum bet allowed when using a bonus (until wagering requirements are met) is £5, - per spin and £0.5, - per bet line.
  • If you request a withdrawal prior to having reached the minimum wagering requirements, your bonus and winnings will be declared null and void.
  • Deposits with NETeller do not qualify for Bonuses.
  • Where Loyalty Upgrade bonuses are awarded the following conditions apply: Silver level: £5 Bonus & £50 maximum winnings convertible to real - Gold level: £20 Bonus & £200 maximum winnings convertible to real - Ruby Level: £30 Bonus & £300 maximum winnings convertible to real - Emerald level: £50 Bonus & £1,000 maximum winnings convertible to real - Elite Diamond level: Discretionary Bonus £3,000 maximum winnings convertible to real.  Management reserves the right to withdraw or amend these offers at any time, without prior notice.
  • Members that have a history of only or mainly playing during promotional hours will either not be considered for any bonus or, if they receive it unintentionally or otherwise, could have their bonuses. denied, withheld or retracted even after conversion.
  • Unless stated, promos expire after 30 days.
  • All offers/promotions are designed to give players more entertainment and should always be played in a fair manner, with respect for our terms and conditions. Any breach of these terms or indication of manipulation of our systems/ bonus wallet/games will result in removal of funds from the account and removal from future offers, ultimately ending in possible closure of the account and blocking from any other sites associated with us.  

Promotional Abuse

  • King Jack Casino operates a zero-tolerance policy towards bonus abuse, taking unfair advantage of offers and/or any other suspicious activity, and we reserve the right to block and remove bonuses and/or associated winnings from accounts that we suspect are involved in such activities or behaviours.

  • Examples of such activities or behaviours are outlined but not limited to clause below.

  • Examples of promotional abuse and/or irregular play (otherwise known as promotional play restrictions):

    1. Where any terms of the offer or promotion are breached as per the terms of use including the general promotional terms and conditions and/or any other applicable promotional terms and conditions associated with the offer.

    2. Where there is evidence of a series of wagers placed by a customer or group of customers (e.g. Using a strategy that has been identified across multiple accounts to take advantage of an offer or loophole),  which due to a promotional offer results in guaranteed customer profits irrespective of the outcome, whether individually or as part of a group, we reserve the right to confiscate or void the winnings.

    3. Using “Delayed winnings” tactics to manipulate promotional terms and gain an unfair advantage. For example, while playing a game, a "bonus/free spin" feature is initiated with bonus or cash funds, then the player exits out of the “free spin” or “bonus” feature bonus by closing the game and moving to another game. The player then returns to the original game to complete the “bonus/free spin” feature at a later time in circumstances after the original bonus money has been forfeited, lost or wagering met and then converted to cash.

    4. “Pending Outcome Bets” leaving large bets on a table pending an outcome or an action, for example on blackjack, and then returning at a later time in different circumstances such as after the bonus money has been forfeited, lost or wagering met and converted to cash to complete the bet to manipulate the promotion for an advantage.

    5. “State game abuse” where the use of bonus or cash funds are used to progress through the bonus stages/collectable features (for example, collecting 9 out of 10 symbols to reach that bonus feature) and then returning to the final stages (for example, playing to collect the final symbol to reach 10 out of 10 symbols to reach the bonus feature) to return the associated winnings with cash bets when bonus funds have been forfeited, lost or wagering met and converted to cash. These games include but are not limited to those listed as excluded games.

    6. “Bonus Wallet Hierarchy” any customers playing on table games with the intention to abuse the Bonus Wallet Hierarchy (as defined above) and exploit the system and promotions in a way they were not originally intended, may have their winnings forfeited and account closed.

    7. “Collusion” where customers try to cheat the system to unfairly take advantage of promotions or other customers by adopting gaming betting patterns which are contrary to fair play and such customers may have their winnings forfeited and accounts closed

    If a player is identified to be breaching bonus terms following an internal investigation, they may be prevented from taking promotions/bonuses in future. This includes but is not limited to on site offers, targeted offers and any new player offers. This decision will be made by management and is final. 

  • Management reserves the right to prohibit or exclude certain individuals, groups or regions from the promotions and close the account with immediate effect.
  • Management reserves the right to withhold any bonus payment if it believes that the promotion has been abused and/or where the terms of the offer are not fulfilled, or any irregular wagering patterns are found.
  • Management reserves the right to withdraw or amend this offer at any time, without prior notice. The decision of the management team is final and no correspondence will be entered.
  • You can review the T&Cs of your active bonuses any time in My Account > Account Activity > Promo tab.
  • All the standard site terms and conditions apply.

Bonus Spins Offer Conditions

From time to time KingJackCasino.com runs Bonus Spins offers.

For example – we offer you 20 bonus spins on Starburst when you deposit and wager on a specific day. 

You are required to deposit and wager your chosen deposit amount once in order to qualify for the bonus spins. If for example you deposit £30 you will be required to wager £30 for the Bonus Spins to be credited etc. Unless otherwise stated, deposit amounts from £10 and up qualify. Bonus Spins are credited as per promotional offer by the specified time. 

Winnings from Bonus Spins are transferred to your casino account as bonus money. Winnings generated from Bonus Spins carry a 25x wagering condition before you are allowed to withdraw it. Bonus Spins expire after 7 days. Individual promotional terms and conditions also apply. 

Exclusive SMS/Call Campaign Conditions

From time to time KingJackCasino.com runs exclusive offers via calls and sms.

  • Offer is only available upon invite
  • To claim the freebie, enter the claim code specified in the call/sms
  • Freebies are available on selected games only, unless otherwise stated
  • The maximum withdrawable winnings from the free spins is £10
  • Bonuses are available on deposits between £20 and £50 
  • All bonuses will become playable once there is no real money remaining and they can only be played on Slots that do not have a progressive jackpot. In order to keep any winnings generated from those bonuses, you will need to produce a total amount of bets worth 30x your deposit and bonus value. 
  • Upon completion of the required wagering conditions, the initial bonus amount will be deducted from your balance and you will be eligible for winnings up to a maximum of £100.
  • Free Spins and bonuses expire after 7 days

Exclusive 1st dep offer - invite only

From time to time KingJackCasino.com might run special, invite only, 1st deposit offers.

For example – we offer you 150% bonus up to £750 plus 100 free spins. This offer has the same T&Cs as the standard 1st deposit offer but allow a higher bonus amount and a maximum of 10x the bonus amount received can be converted to real upon completion of wagering requirements. 

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