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responsible gaming

Responsible Gaming

We want you to enjoy your time with us and as such encourage you to gamble responsibly while on KingJackCasino.com.

 

Worried you have a gambling problem?

Ask yourself the following questions:

  • Do I spend more money and time on gambling than I can afford?
  • Am I finding it hard to manage or stop my gambling?
  • Do I have arguments with family or friends about money and gambling?
  • Am I losing interest in my usual activities or hobbies, like going out with friends or spending time with family?
  • Am I always thinking or talking about gambling?
  • Do I lie about your gambling or hide it from other people?
  • Do I chase losses or gamble to get out of financial trouble?
  • Do I gamble until all of my money is gone?
  • Have I borrowed money, sold possessions or not paid bills in order to pay for gambling?
  • Do I need to gamble with larger amounts of money or for a longer time to get the same feeling of excitement or buzz?
  • Am I neglecting work, school, family, personal needs or household responsibilities because of gambling?
  • Do I feel anxious, worried, guilty, depressed or irritable?

How many did you answer ‘yes’ to? The more you answered ‘yes’ to, the more likely it is that you have a gambling problem.

Remember, you should never gamble if it interferes with daily responsibilities or if you are in any form of in recovery for any dependency.

old responsibilities because of gambling

- Feeling anxious, worried, guilty, depressed or irritable

 

Where can I go for help?

We have a range of tools on offer to help you stay in control of your gaming. If you have any concerns or need advice and support, you can contact our Customer Support team at any time.

King Jack Casino also supports the work of GamCare, the national resource for gambling-related problems, educational resources and training to ensure gaming remains a positive experience.

You can contact GamCare via their website, GamCare.org.uk, or on 0808 8020 133 (Freephone).

But let’s start with the tools we offer to help you stay in control of your gambling.

Username & Password

You must keep your Username and Password confidential and should not disclose these details to anybody. You shall be responsible for all transactions conducted in relation to your Player Account using your Password. Every person who identifies him/herself by entering your correct Username and Password is assumed by us to be you and all transactions where the Username and Password have been entered correctly will be regarded as valid..

Last Login Date

By accessing “My Account” page, customers can view the last time they logged into their accounts. This is an additional security measure. 

Take a Break

Feel the need to step back temporarily from gambling? We recommend our Take a Break option. This will lock your account for a set period of time. You can Take a Break for:

  • 24 hours
  • 48 hours
  • 7 days
  • 1 month

During this period your account will be locked. Once your Take a Break period has finished, your account will be unlocked, and you can play again if you wish to. You cannot unlock account before your specified Take a Break period has ended.

Want to Take a Break? Head to the Responsible Gaming tab in My Account.

If players would like a longer “Take a Break” period of up to 6 weeks contact the Customer Support team. Alternatively, you can self-exclude.

Self Exclusion

If you are concerned about your gambling and want to stop for longer than the Take a Break option allows for, we recommend that you self-exclude.

With self-exclusion, you can restrict access to your {brand} account by closing it for a set period of time, from 6 months to 5 years.

Self-exclusion can be activated immediately without any cooling-off period.

When you self-exclude, please be aware that:

  • You cannot reopen your account for any reason until your self-exclusion has expired
  • Any remaining cash balance will be transferred to your bank card, bank account, paid by cheque or another payment method if necessary
  • All bonuses, loyalty points and promotion opt-ins will be forfeited and will not be reinstated if your account is reopened after the self-exclusion period

Once your self-exclusion period has ended, you can reopen your account, if you wish to. To do this, please contact our Customer Support team to discuss your gambling and confirm that you are ready to play again. Once you’ve requested for your account to be reopened, there is a 24-hour cooling off period before the account can be reactivated.

We will take all reasonable measures to ensure compliance with our responsible gaming self-exclusion policy. We will take all reasonable steps to ensure that whilst a player is self-excluded that they do not receive any marketing material from us. However, you may still receive promotional/marketing material for up to 21 days after your account has been closed if you self-exclude after a campaign has launched. We also cannot be held liable if you receive any 3rd third party affiliate marketing, which remains beyond our control.

If you are thinking of self-excluding from King Jack Casino, we would also encourage you to consider extending your self-exclusion to other gambling operators. You can do this via Gamstop.

SELF-EXCLUSION - GAMSTOP

GAMSTOP is a free service that enables you to self-exclude from all online gambling companies licensed in Great Britain.

To find out more and to sign up with GAMSTOP, please visit Gamstop.co.uk.

Deposit Limits

If you want to cap how much you deposit, you can set daily, weekly or monthly limits. To do this, click on the Responsible Gaming tab in the My Account

To start off on the right foot, we suggest you set up deposit, wagering and loss limits before you begin playing.

Parental Controls

At KingJackCasino.com we take underage gambling very seriously and request that if you share a household with minors (under the age of 18) you ensure that they are not able to access the website. To do this, you can use a program such as CYBERsitter or Net Nanny, which can be found at www.cybersitter.com & www.netnanny.com.

If you are under 18 years of age you cannot use the Online Casino and/or the Website under any circumstances. We reserve the right to ask you to provide us with additional details & documentation for proof of age to further check if the information provided is legitimate. Any such additional information will be kept confidential.

Complaints and Disputes

If you are unhappy about any aspect of our services, we encourage you to raise a complaint as soon as possible and ,in any event, within six months of the date of the incident.

For more information on the Complaints and Disputes procedure, please visit our dedicated page: https://www.kingjackcasino.com/complaints-and-disputes/

Customer Due Diligence

What is Customer Due Diligence?

Customer Due Diligence, also known as CDD, is the process through which organisations collect certain facts about a customer (“Know Your Customer”) to limit its exposure to a range of risks, such as identity fraud and money laundering.

Why am I being asked for CDD documents?

At KingJackCasino.com, we take CDD very seriously. It is part of our licence conditions with the UK Gambling Commission, and important for protecting our business and our players so that gaming remains a fair, fun, safe past-time for everyone.

For CDD we reserve the right to ask you for proof of Name, Address, and Source of Funds. Being asked for CDD documents is nothing to worry about, it simply helps us verify who you are so you can get on with the more exciting business of playing and winning!

Which documents do you accept for CDD checks?

The documents we accept depend on the nature of the info we have requested from you.

If we have asked you to confirm your NAME we accept:

  • Passport

  • Photo Driver’s Licence

If we have asked you to confirm your ADDRESS we accept:

  • A recent bank statement or utility bill (less than 3 months old) that shows you name and full address

If we have asked you to confirm your SOURCE OF FUNDS we accept:

  • A recent bank statement (less than 3 months old)

  • A recent payslip (less than 3 months old)

Where/how do I send my documents securely?

You can simply scan/photograph your documents and email them to us at:

[email protected]

Please note: we accept scanned copies of documents but reserve the right to request originals in some circumstances. Thank you.

What will happen to the information I give you?

Rest assured that all information you provide to us will remain 100% confidential and treated in accordance with the Data Protection Act 1998.

What happens if I do not provide you with the CDD info that you have requested?

Please be aware that if you do not provide us with requested CDD info, we may have to place some restrictions on your account in line with UK Gambling Regulations. We do not want this to happen – we want you to be able to have the fullest experience possible at KingJackCasino.com - so we thank you for your understanding and look forward to receiving your documents.

I’d like to know more about CDD, where can I see it?

You can find more information about the Customer Due Diligence process at   http://www.gamblingcommission.gov.uk/Home.aspx

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