King Jack Casino New online casino sites on mobile and desktop.

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1. Registering at King Jack Casino

King Jack Casino, unlike other sites, is completely integrated into the main website so there is no need to download any software. Enjoy playing at King Jack Casino 24-7 from your PC, mobile or tablet. 

In order to register your account, please click Join Now and complete the form. Should you have any problems please contact our friendly Support staff ([email protected]) who will be happy to assist.

2. What does Flash mean for my desktop online gaming, and what do I need in order to play?

Flash enables us to have an entire suite of games available to you without the need to download any software. Where we have not yet moved away from Flash for our desktop games, games are launched using Flash and played on our website so you can play on King Jack Casino no matter which PC you are using provided you have your log-in details to hand.

In order to play on our flash games you will need the latest version of Macromedia Flash installed on your computer.

3. Can I play for free?

On the majority of our games you will be able to play for fun, you will however need to have an account registered with King Jack Casino in order to be able to access our complete game offering.

Playing for fun will not earn you any loyalty points, nor will you be able to take part in many of our exciting promotions.

5. How do I deposit funds?

By depositing funds into your King Jack Casino account you will become a funded player and unlock a host of extra promotions and functions. 

In order to help you make the most of your King Jack Casino account, we have a host of deposit methods at your disposal. Please look at our Banking Page for the method that best suits your needs.

6. Can I register or deposit using a card that is not mine?

King Jack Casino does not allow players to register or deposit using cards where they are not the signatory. These measures are in place to protect all of our players and their accounts. Should another person wish to play on King Jack Casino then they are welcome to open an account for themselves.

7. Security and Privacy

At King Jack Casino we take security very seriously. In order to make any transaction on your account you will need your username and password. We then use a secure data transfer during all transactions to prevent any information being supplied to a third party.

8. Withdrawing Funds

A player can withdraw any amount available on his cash balance. All withdrawal requests will be subjected to checks as laid out in our Reservation of Rights.

9. What is Verification?

We must ensure that our customers are aged 18+ and are who they say they are for Customer Due Diligence. We take this responsibility very seriously and may ask you to securely send verification documentation such as ID, and proof of address and source of income. Please visit our Player Verification page and Account Verification page for more details.

10. Can I opt out of receiving offers via pop-ups on the site?

Yes, you can. Simply contact customer services to request this. This may take up to 3 business days to take effect.

11. How much does it cost to play?

Each of our games has their own coin sizes and minimum bets. In order to help you with this we have placed the minimum bet in local currency for each game in its respective lobby. Many of our slots even have a 1 pence bet, so everyone can play!

12. How do I know which promotions I am eligible for?

Once you log into your King Jack Casino account, you will be able to access the Dashboard and your “My Account” section. Within these we not only have displayed the promotions you are currently eligible for but also some of our special promotions.

In addition to special promotions communicated via the “My Account” page or emails and sms, we host promotions all the time so please regularly check out our Promotions section for complete details on what they are and how to qualify!

13. How do I become a VIP?

At King Jack Casino we like to think of all of our players as VIP’s and have made a Loyalty program that will not only reward our amazing members (you) for their spins but also the amount of time spent on the site. Take a look at our VIP Page for more information on how to enter our VIP club and what additional rewards it will unlock!

14. How do I contact Support?

Our Support team are always on hand to help via email or telephone. Please choose the method of communication you feel most comfortable with.  Our Support page has all the details of how to get in touch with us.

Support is available 24/7 for your convenience. All email communications are responded within 24hrs from the time of receipt.

15. What happens if I lose connection during a game?

Should you lose connection to our gaming server during a game it will refresh your credit balance with the outcome of the bet. This means you will never lose out on a win.

16. Why can I not Play on Progressive Jackpot Games?

At we pride ourselves in providing the best and biggest Progressive Jackpot games available online. These games however can only be played by players who have made a real money deposit on their account. Once you have made your first deposit you will be able to enjoy our Progressive Jackpot games and perhaps be our next big winner!

17. Setting Personal Deposit Limits

Should players wish to establish deposit limits on their account, they can do  either through the cashier or by contacting our Customer Service Department who will happily assist with your query. Limits can be set daily, weekly or monthly.

18. What if my question is not answered in the FAQ’s?

We would be happy to answer any questions you may have. Please contact our friendly Support Team with your question at any time.

19. Where do I play my bonus?

Bonuses are assigned to specific games that you can play them on. Open an eligible game and the bonus will show in your balance. Go to My Account > Account Activity > Promotions for more details on the bonus including full details of where you can play them.

20. How much do I have to wager / how much am I left to wager?

All information on how much wagering is left on bonuses or spins is available in the My Account section, as above.

21. Where can I find my free spins?

There are different types of free spins and they are only eligible to be played on selected slots. If they are playable on Exclusive Slots, they can be played on all slots in our Exclusive Slots tab, excluding progressive slots. These spins will always show in your Free Spins balance.

NetEnt spins are allocated only to slots by the game provider, Netent. These could be available on all Netent games OR selected slots, depending on the offer. NetEnt Free Spins do not appear in your spins balance. Only when you load an eligible NetEnt slot, will you be prompted to play your free spins.


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